Return & Exchange Policy
Return or exchange for condition as below:
- For buyer's would like to change to other available size
- Buyer placed wrong order
Item must remain in their original condition, unworn/unused with their original packaging/tags/labels/ seals intact.
-Any return or exchange only applicable within 7 days upon receiving of the item
Please email us at sales@drkong.com.sg with your order number, photo of the item, and indicate the model/size to change to
We will assess the issue with provided photo before notify buyer on the exchange procedure .
Shipping fee will be incurred from buyer's end
Return or exchange for condition as below:
- Defective item upon received
- Wrong item received
-Any return or exchange only applicable within 7 days upon receiving of the item.
Please email us at sales@drkong.com.sg with your order number, photo of the defective item and parcel package with the delivery information
Shipping fee will be incurred from seller's end.
Reasons for Unacceptable returns:
Under the following circumstances, we will NOT be able to process your returns:
• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals products, paint, detergent, oil, or having been overheated
• Products with loose threads or cracking due to external scratches by hard objects, or tear
• Damaged/defective products due to use for longer than service life
• Damaged products due to improper wash
You may contact us for further information or guidance.
NOTE: Please do not give negative review, contact us instead to get it exchanged. Once negative review given, no further service would be provided. Thanks for your kind understanding.