Return & Exchange Policy

Return or exchange for condition as below:

• For buyer's would like to change to other available size
• Buyer placed wrong order

Item must remain in their original condition, unworn/unused with their original packaging/tags/labels/ seals intact.

-Any return or exchange only applicable within 7 days upon receiving of the item

 Please email us at sales@drkong.com.sg with your order number, photo of the item, and indicate the model/size to change to

We will assess the issue with provided photo before notify buyer on the exchange procedure .

Shipping fee will be incurred from buyer's end 

 Return or exchange for condition as below:

• Defective item upon received
• Wrong item received

-Any return or exchange only applicable within 7 days upon receiving of the item.

 Please email us at sales@drkong.com.sg with your order number, photo of the defective item and parcel package with the delivery information

Shipping fee will be incurred from seller's end.

Reasons for Unacceptable returns:

Under the following circumstances, we will NOT be able to process your returns:

• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals products, paint, detergent, oil, or having been overheated

• Products with loose threads or cracking due to external scratches by hard objects, or tear

• Damaged/defective products due to use for longer than service life

• Damaged products due to improper wash

You may contact us for further information or guidance.

NOTE: Please do not give negative review, contact us instead to get it exchanged. Once negative review given, no further service would be provided. Thanks for your kind understanding.