Frequently Asked Questions

What materials are your products made from?

Our products are made from high-quality, sustainable materials.

What form of payment do you accept?

We use ShopPay that is accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), making it easy to complete your purchase securely.

Do you offer free shipping?

Yes, we offer free shipping on orders over $100. Enjoy free delivery on eligible items and get your products delivered right to your doorstep.

Do you offer international shipping?

Yes, we offer international shipping to most countries around the world. Shipping fees and delivery times vary depending on your location, and you will be able to choose your preferred shipping method at checkout.

Do you offer gift cards?

Yes, we offer digital gift cards for any occasion. You can purchase gift cards on our website and send them directly to the recipient. It’s a perfect way to share our products with loved ones!

What should I do if I forgot my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password and regain access to your account.

How do I contact customer support?

If you have any questions or need assistance, feel free to reach out to our customer support team at sales@drkong.com.sg. You can also contact us through our live chat during business hours.